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How Many Leads Can One OSC Really Handle? | Jome

How many leads can one OSC actually handle? The short answer: 200 to 250 inbound leads a month, if the OSC is good, your CRM is clean, and nobody expects them to close the contracts themselves. The longer answer is where it gets interesting. Because 200 to 250 isn'

Your OSC Isn't the Bottleneck. Your CRM Is | Jome

Your OSC isn't the bottleneck. Your aged-lead graveyard is. Most VPs of Sales at home builders can tell you their OSC conversion rates to the decimal. Inquiry-to-appointment. Appointment-to-tour. Tour-to-contract. They know the funnel. The funnel isn't the problem. The

Builder Sales AI Myth-Busting | Jome

We've sat through enough builder AI conversations in 2026 to notice the patterns. The same seven things keep coming up, and they're all variations on a misconception. Some are old — left over from the 2022 chatbot era. Some are new — backlash to the 2025 hype cycle.

Voice AI Latency in Home Builder Sales | Jome

A buyer says hello. There's a half-second pause. Then the AI responds. That half-second is the difference between a buyer who stays on the line and a buyer who hangs up. Latency is the most underrated variable in voice AI evaluation. It doesn't show

OSC-to-OSM Handoff Playbook | Jome

The buyer was warm. The OSC ran a great qualification call — budget aligned, timeline real, two communities narrowed down, financing pre-approved. She booked the tour for 11 AM Saturday at the Cedar Park sales center. Saturday morning, the buyer walks in. The OSM greets her, walks her through the